Privacy Policy

1. Introduction

GlobalExpress Logistics Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy applies to all users of our website, mobile applications, and services (collectively, the "Services").

We comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) for European Union residents
• California Consumer Privacy Act (CCPA) for California residents
• Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents
• Other applicable national and international privacy laws

2. Information We Collect

2.1 Personal Information We Collect Directly

We collect personal information that you provide directly to us when you:

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, features used
• Location Data: Approximate location based on IP address
• Log Data: Server logs, error reports, diagnostic data

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and service providers
• Social media platforms (when you connect your account)
• Public databases and marketing partners
• Credit reporting agencies (for business accounts)

3. How We Use Your Information

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Shipping and logistics partners
• IT and cloud service providers
• Marketing and analytics partners
• Customer support providers

4.2 Legal Requirements

We may disclose your information if required by law, including to:

• Comply with legal processes or government requests
• Protect our rights, privacy, safety, or property
• Enforce our Terms & Conditions
• Prevent fraud or security issues
• Cooperate with law enforcement investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.

4.4 International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, for international data transfers.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

5.2 Your Cookie Choices

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

5.3 Third-Party Tracking

We use third-party services that may track your activity across websites, including:

• Google Analytics for website analytics
• Facebook Pixel for advertising
• LinkedIn Insight Tag for marketing
• Hotjar for user experience analysis

6. Your Privacy Rights

6.1 How to Exercise Your Rights

To exercise your rights, please contact us at:

• Email: privacy@globalexpress.com
• Phone: 1-800-PRIVACY (1-800-774-8229)
• Mail: Data Protection Officer, GlobalExpress Logistics Inc., 123 Commerce Street, Wilmington, DE 19801

6.2 Verification Process

We may need to verify your identity before processing your request. This is a security measure to ensure your personal information is not disclosed to unauthorized parties.

6.3 Response Time

We will respond to all legitimate requests within 30 days. If your request is particularly complex, we may extend this period by an additional 60 days and will notify you of the extension.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure network architecture and firewalls
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee security training and awareness programs
• Regular software updates and patch management

7.2 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate supervisory authorities within 72 hours of becoming aware of the breach, as required by law.

8. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we learn we have collected personal information from a child under 16 without verification of parental consent, we will delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending an email notification to registered users
• Updating the "Last Updated" date at the top of this policy
• Displaying a notice on our website before changes take effect

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.